Conflict management

Benefits

Conflicts are unavoidable in everyday working life – whether between colleagues, within teams or at management level. What matters is not whether conflicts arise, but how we deal with them. In our practice-oriented workshop «Conflict Management» you will learn to recognize conflicts early, address them constructively and guide them to a viable solution. In doing so, you will come to understand conflicts not only as a challenge, but also as an opportunity for development, clarity and innovation.

We apply various tools: active listening as a social skill, or your own inner attitude as an appreciative and open guide. People tend, under tension, to speak to others the way they speak to themselves internally. Their attitude toward themselves rubs off. The core of conflict competence, however, lies in recognizing this and adjusting it.

Objectives

• reflect on your own behaviour patterns in conflicts
• know various conflict-management models
• apply effective conversation techniques
• You practice in different conflict situations

Content

• How the verbal, paraverbal and nonverbal levels of communication interact
• The dynamics of conflict: Glasl's escalation stages
• How to formulate your messages in a focused and targeted way
• Setting focus: concentrating on what you really want
• Learning to notice: recognizing when a conflict is brewing
• Creating security: nonviolent communication
• Tools for constructive conflict handling
• Mirroring, questioning, paraphrasing: active listening when the other person feels attacked
• Taking action: how difficult conversations lead to results
• Conversation management in conflict-laden situations
• The meta-model of smart questions
• Exercises against nervousness
• Exercises to get yourself into a good state

Course dates

Two dates. The registration is for one person.